Edmonton case
How an Edmonton Trades Crew Simplified Scheduling with AI
Composite of local HVAC, electrical, and plumbing crews that wanted steadier days and faster responses without adding a dispatcher.
Starting point
The owner answered calls between jobs, sometimes missing inquiries. Routes changed mid-day, leading to extra driving and late arrivals. Estimates lived in text threads that were easy to lose.
What we implemented
- • AI assistant that answers basic pricing, availability, and service areas instantly.
- • Intake form capturing address, urgency, and photos to triage jobs.
- • Map-based scheduling to group nearby jobs and avoid double-booking.
- • Automatic updates to crews when customers reschedule or add notes.
Outcomes to aim for
Based on similar Alberta trades rollouts—results depend on crew size and service radius.
- • 2–3 hours/day back from fewer routing changes and callbacks.
- • Faster replies keep more prospects from shopping elsewhere.
- • Clearer routes cut down windshield time and late arrivals.
- • Job details stay in one place instead of scattered texts.
Timeline & effort
Week 1: intake and FAQ. Week 2: routing and crew notifications. Week 3: refine pricing scripts and add photo-based triage. Training fits in two 30-minute sessions.
Why this worked
The crew spent less time on the road and more on billable work. Customers got quick answers and reliable arrival windows.
Try a pilot
Start with intake + FAQ, then add routing rules once call volume drops. Keep everything on month-to-month tools.
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