Alberta case
How an Alberta Clinic Reduced No-Shows with AI Reminders
Composite of local clinics that needed steadier schedules and fewer calls about prep and paperwork.
Starting point
The front desk called every patient to confirm visits, fielding repeat questions on prep, parking, and insurance. Missed calls stacked up, and last-minute cancellations left gaps.
What we implemented
- • SMS/email reminders with confirm/reschedule links.
- • Pre-visit forms that sync to the schedule to shorten room time.
- • FAQ assistant covering prep steps, parking, and insurance basics.
- • Same-day waitlist prompts to fill late cancellations.
Outcomes to aim for
Illustrative targets—results vary by specialty and scheduling rules.
- • Fewer no-shows with automated reminders and easy rescheduling.
- • Less front-desk phone tag from self-serve confirmations.
- • Clearer intake reduces repeat questions and shortens visits.
- • Waitlist capture fills some late cancellations.
Timeline & effort
Delivered in phases: start with reminders + FAQ, then add forms and calendar sync once the workflow is stable. Training is short and focused on the day-to-day process.
Why this worked
Patients saw clear instructions and options to reschedule without calling. Staff focused on in-clinic care instead of phone tag.
Try a pilot
Run reminders + FAQ for two weeks, then layer forms once staff are comfortable. Keep everything on month-to-month tools.
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